We are committed to providing our customers with high-quality architectural hardware products and a satisfying shopping experience. If you are dissatisfied with your purchase, or if the items received have quality issues, are damaged, or do not match your order, you may apply for a return and refund in accordance with the terms below.

Return Period 

Customers may apply for a return within 14 days of receiving the goods. All returned items must remain unused and retain their original packaging, labels, accessories, manuals, and other accompanying items (if applicable).

Eligible Items for Return

Returns or refunds may be requested for items that meet the following criteria:

Items with manufacturing defects or quality issues;
Items received that do not match the order details;
Items damaged during transit;
Items missing parts or with obvious defects;
Unused items returned within the specified return period.

Non-Returnable Items

The following items are generally ineligible for return:

Hardware products that have been installed, used, cut, drilled, welded, or modified;
Items damaged due to improper handling or misuse;
Items missing original packaging, labels, or accessories;
Custom-made items, special specifications, or products manufactured to customer requirements;
Items for which the return request is submitted after the specified return period;
Issues caused by normal wear and tear, aging, or improper storage.

Refund Processing

Upon receipt of the returned items, we will inspect and verify their condition. Once approved, the refund will be issued via the original payment method.

Return verification time: Typically 3–5 business days after receipt of the goods;
Refund processing time: Typically 5–10 business days;
Actual receipt of funds may vary depending on the processing times of banks or payment service providers.

Unless due to product quality issues, shipping errors, or as otherwise required by law, original shipping costs and return shipping costs are generally non-refundable.

Return Process

Submit a return request;
Wait for return verification and authorization;
Pack the items as required and ship them to the designated return address;
We receive and inspect the items;
Refund is arranged upon approval. Return Address

Address: 185 Sutton Road, Walsall, England, WS5 3AW

Shipping Responsibility

The customer is responsible for the item(s) during return transit. We recommend using a tracked shipping service and retaining proof of postage. We may be unable to issue a full refund in the event of loss or damage during transit.

Statutory Consumer Rights

This refund policy does not affect your statutory rights under applicable UK law, including but not limited to rights regarding returns and refunds under consumer protection legislation.

Policy Updates

We reserve the right to modify and update this refund policy in response to changes in laws and regulations or business operational needs. Updated policies will take effect immediately upon publication on the website.